Frequently Asked Questions
You can visit our Council Login page to view a list of our councils. Telephone numbers are listed next to each Council name.Council Login
Most Councils accept Visa, MasterCard and Discover. Some Councils accept American Express and eChecks. After you login, payment options will be displayed in the Cart.
If you wish to mail in your payment or pay at the council office, contact them directly. Your registration will not be completed until after you checkout. Remember to SUBMIT your order in the Cart.
If you did not receive your verification email in your inbox, please check your spam or quarantine folder. If you still can't find your verification email, try creating your account one more time just to make sure that you did not mis-type your email address. If you do not receive the email again, please contact your council and ask them to create the account for you.
It is possible that your verification email was blocked from delivery by your e-mail account.
There are 3 possible scenarios to why you can not reserve facilities.
- Your council does not utilize facility reservation as part of Tentaroo.
- When you created your account, you selected the Account Type as Individual/Family or Non-Profit. These two types of accounts require council approval in order to reserve facilities. You will need to contact your council and ask that reserving facilities be allowed.
- The council has removed your permission to reserve facilities. You will need to contact your council to resolve your situation.
Currently, Tentaroo does not offer support for most mobile devices. Windows tablets can be used with Tentaroo; however, Android tablets and iPads are not supported.
Good news! We have set an official launch date for our new system called Tentaroo On the Go! Mobile support will be arrive on September 15, 2018.
For help with payments, see the following sections:
For help with registering for an event, you will need to contact your council. You can locate council telephone numbers here:
Each council utilizing Tentaroo has a completely independent and secure system. You will need to setup a new account for each council; however, the registration process will be the same from council to council.
Contact your Council to request a refund per their cancellation policy. Visit our list of councils for contact information:Council Login
Visit the login page for your council. On the login page, enter the email address associated with your account in the "Lost Password?" section. Your password will be sent to the email address associated with your account.
The most likely reason you cannot create an account in the system is that an account already exists for the unit.
If you have the previous unit leader's contact information, you can request the login credentials from them. If you are unable to connect with the previous unit leader, you will need to reach out to the council and ask them to update the contact information on the account and email you the login credentials.